I am an HGO who has not yet been trained.


If you are newly elected, have not yet been added to our HGO update list, or need to update any of the information you previously supplied, please use this form: https://actionnetwork.org/forms/dsa-update-your-information.

First, we are happy to provide you with training at the earliest opportunity. However, even if you have not yet been trained, you may find yourself presented with a grievance and unsure about how to proceed. Please know that the National Grievance Program is here to support your work, and please don’t hesitate to contact us for assistance at [email protected]. We can quickly guide you to the right resources, provide technical assistance in a Zoom session, or otherwise provide what training and assistance you need.

Those on the HGO update list will be notified of upcoming trainings, or here’s where you’ll find the latest info:

Here are older versions of our trainings, but we encourage you to sign up for one of our newly updated and participatory trainings:

Here are some documents that will get you quickly up to speed on your HGO responsibilities:

  • The Model Harassment Grievance Document will assist you in creating a customized form for your chapter. Please follow the instructions on the model form to create your own chapter form and/or adapt your chapter’s current form.
  • The Overview of the Resolution 33 Grievance Filing Process will familiarize you with how the grievance process works.
  • The HGO Investigation Guide will get you started with your first grievance investigation.
  • The Chapter Impartiality Form is used when sharing the HGO’s recommendation with the chapter leadership to ensure that each member of the leadership body (known as the Steering Committee, Coordinating Committee, Executive Committee, etc.) agrees to keep the information confidential, will decide the matter fairly and impartially, and will recuse themselves if unable to do so or there is a conflict of interest.
  • NPC Resolution 33-Related Decisions: The NPC has passed several measures to resolve unanswered questions and/or provide additional interpretation of Resolution 33 as the NPC and the NHGO work to implement the resolution nationwide and resolve issues arriving in certain grievance appeals. These decisions provide further clarity as to how Resolution 33 will be interpreted by the NHGO and the NPC in addressing appeals, and to implement best practices in ensuring the policy is accompanied by procedures that execute its intent.

We will be adding HGO resources to this page over time, so please let us know what additional resources will be helpful to you in your work.

 

Annual Reports:

Resolution 33 requires chapters to submit data annually about grievances processed. This information is included in Annual Reports submitted to DSA’s membership following the end of the reporting period. The annual reporting period runs from July 1 to June 30 each year. The fourth Annual Report covers July 1, 2021-June 30, 2022, and is the most recent report to have been released at this time.

Other Important Documents:

 

If you are dealing with a difficult grievance situation or have questions or feedback about the Grievance Program, you are invited to discuss your situation further and set up a technical assistance session.

The National Grievance Program is here to support you in your work as an HGO, and would rather deal with difficult situations as they arise rather than being forced to overturn a grievance on appeal over an avoidable mistake. If you are unsure about how to proceed with a particular grievance, please set up a technical assistance session.

Technical assistance sessions are conducted via Zoom, typically last up to 45 minutes, and are an opportunity for chapter HGOs or chapter leaders to meet with a National Grievance Program representative about grievance-related concerns. Time slots are available throughout the week, with times available to accommodate the needs of those in different time zones and/or who work during regular business hours. Please email the National Grievance Program email address ([email protected]) to be provided with the calendar link.